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If you cannot find the information you are looking for with reference to our help section, please select your library's contact information below.
Alameda County Library
Alameda Free Library
Contra Costa County Library
Harrison Memorial Library:
(831) 624-4629
(for Harrison Memorial patrons only)
Hayward Public Library
Los Gatos Public Library
MARINet
Monterey Public Library
Mountain View Public Library
Pacific Grove Public Library
Palo Alto City Library
Peninsula Library System
Pleasanton Public Library
Santa Clara City Library
Santa Cruz Public Libraries
Sunnyvale Public Library
In order to facilitate troubleshooting, please include the following information in your correspondence:
- Steps to reproduce the problem (in as much detail as possible)
- Exact text of any error message (screen shots are helpful)
- URL(s) of any error page(s) you encounter
- Library card number
- Title(s) of problem download(s)
- Applicable software version (this information can typically be found under Help > About.)
- Operating system (Windows Vista, Windows XP, Windows 98 SE, etc.)
- Internet browser and version (Internet Explorer 7.0, Firefox 2.0, etc. In most browsers, find this under Help > About.)
- If applicable, device type and operating system
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